How can I place an order online? Just follow these simple steps here.
Do I have to create an account to place an order? Yes, you do need to create an online account. Register with us and you will be able to enjoy better online shopping experience. You will no longer need to write your personal details and address for your next purchases. You will be able to view your order status and track your orders, even be notified when new stock arrives. You will also gain other benefit such as regular newsletter and be first to know about our special offers.
I've forgotten my password. What should I do? If you have forgotten your password, click on the “Forgot your password?' button on the Login page. We will send an email via your registered email address to reset your password. Once you are able to log back in, we advise you to change this automated generated password into your new personal password that will be easier to remember.
I don’t have any Internet at home. Can I still shop from your website? Don’t worry, we are here to help. You can always Contact us on +62 341 345 436 or +62 813 333 999 79 to speak to one of our Customer Care Representative to help you with your order. You can even Contact us via WhatsApp or BlackBerry Messenger.
Which size should I choose? We have provided you with measurement diagram to enable you to measure your correct lengths and sizes. Simply click on the Size Chart for further information regarding the size you are after. If you are still in doubt, Contact us. Our Customer Care Representative will answer all your questions.
What if the item I want is sold out? All item’s stocks availability are displayed on the product information, when it said ‘Sold Out’ but you still want to buy the same product, you can click on the ‘Notify me’ button or contact our Customer Care Representative and you will be notified when or if it’s back in stock. Please be aware that even if an item is in your Shopping Cart, another customer can still purchase it until you have completed your order.
What payment methods do MANLY accept? We accept Visa and MasterCard, PayPal and Money Transfer to our dedicated bank account.
Is it safe to buy online at MANLY? At MANLY, your personal online security is important to us. We use latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.
Why do I have to “Confirm Payment” once I transfer my payment? Confirm Payment is for our customers who don’t have any credit card. One of the ways to make a payment for your order is by transferring the total amount of your purchase to our dedicated bank. Hence why we need you to “Confirm Payment” to make the process faster and notify us earlier.
Do I have to “Confirm Payment” if I pay by Credit Card or PayPal? No, you don’t have to do this if you pay by Credit Card or PayPal because payments are connected to our system automatically.
Where do you ship the goods from? All orders are shipped from our warehouse in Indonesia.
How do you ship the orders? We use JNE for Indonesian shipping, TNT and DHL for International shipping. Click Shipping Info for further information.
Does MANLY ship to Post Office Box or Freight forwarding addresses? Please note that we are unable to deliver to Post Office boxes (PO Box) or to forwarding addresses.
Do I have to pay import duties or taxes for orders outside Indonesia? Please be aware that delivery outside Indonesia may be subject to customs, regulation or legal restrictions. To comply with your local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry. We are unable to offer any assistance or advice and not to be held responsible should any issue arise.
Does MANLY ship to multiple addresses? You may ship to one address per order. If your orders contain gifts or items that require shipping to multiple locations, you will need to place separate orders for each addresses.
Can I cancel my order or change the shipping address after I confirm payment? Our target is to work quickly to process and ship your order therefore it is not possible for us to change or cancel your order once it has been placed and confirmed. We highly recommend you to make a quick check to ensure that everything is in order and to your satisfaction before finalizing them.
Can I add items to an existing order? At this moment, it is not possible to combine orders or add items to an existing order. You will need to place a new order for the items you require.
Can I return, refund or exchange my item? Unfortunately at current time we cannot refund items that have been purchased. However if there is any manufacturing defect in our products or the size that you choose is not well fitting to your need, we will gladly offer you an exchange within 14 days (this offer is only available for Indonesian Order). Please refer to our Return Policy for further information.
Where is my order? You will first receive a “Confirmation Email” once you finalized your order(s) with us. You will then receive a “Dispatch Email” with a tracking number, once we received the payment or after you “Confirm Payment” to us. We aim to dispatch all orders within 24 to 48 hours upon receiving the payment. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
Can I track my order? Once your order has been shipped, you will receive a “Dispatch Email” confirming your shipping details and a tracking number. You will be able to view and track the status of your shipment by signing in to your account and selecting ‘My Account’ followed by ‘History and Details of My Orders’.
Does MANLY have seasonal sales? MANLY offers online and offline seasonal sales. Please note that we cannot guarantee that its prices will be equivalent or equal throughout online and offline boutiques or counters in Department Stores when they go on sale. Also, due to the exclusive nature of our stock, we cannot guarantee that an item will still be available for purchase late in the season.
Is my personal information kept private? Please rest assured that your personal information is kept private and confidential and at no point we will use the data for other purposes, other than to collect information necessary to complete your order or to contact you regarding the status of your order. To register at MANLY, we will need to know your name, mailing address and email address. When processing your online order, we require your billing address, shipping address, telephone number, credit card number and expiry date or other payment option. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that we may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.
What are cookies? Should I be worried about them? A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping; therefore there is nothing to worry about. Most browsers are automatically set up to accept cookies, but alternatively you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit our website. Your name will appear in a welcome message at the top right hand corner of the website.
Need more help? Always feel free to contact our Customer Care Representative if you have any questions, comments, or concerns. Please refer to Contact us for further information.
